1. Can I log into my account and view my order status/history?
2. Are the tickets perforated?
3. What is the 'COPY' feature?
4. Do I have to print a minimum quantity of tickets?
5. Is there a set up charge for General Admission tickets?
6. Is there a set up charge for Reserved tickets?
7. If I want to print 500 tickets, can I get 250 General Admission tickets in Red and 250 VIP tickets in Blue?
8. Can I see a proof before I pay for my order?
9. Is every ticket numbered?
10. What anti-counterfeiting, security features do your tickets have?
11. How are the tickets shipped? Are they in a book?
12. Do you sell the handheld blacklights to help verify the tickets we take at the door?
13. Do you sell TYVEK wristbands?
14. Is there a disclaimer printed on the back of the tickets?
15. What does the Spanish disclaimer look like?
16. How do I know someone won't try and duplicate my tickets?
17. Do you print raffle tickets?
18. I print tickets regularly. Can I store my design?
19. Can I print a logo or a graphic on the front of the ticket?
20. Can I UPLOAD a logo or a graphic to print on the front of the ticket?
21. Can I print a logo/art/text on the back of the ticket?
22. To what should my screen resolution be set to use the ticket design tool?

Q. Can I log into my account and view my order status/history
A. Yes. If you used our new ticket design tool. Click here and select 'Log In'.

Q. Are the tickets perforated?
A. Yes. There are 2 parts to our tickets; the body and the stub.
The overall ticket is 5.5" long of which the stub is 1.75" long.

Q. What is the 'COPY' feature?
A. The 'COPY' feature with our new ticket design tool lets you copy an existing ticket. For example, if you need to print 100 GA tickets and 100 VIP tickets, simply create the GA ticket first and add it to your shopping cart.

Next:

• Highlight the ticket in your shopping cart
• Click 'PREVIEW' at the top of the shopping cart
• Click the 'COPY' button
• You are now working on the NEW ticket
• Make the necessary changes
• Add THIS ticket to your shopping cart
• You're done!
• Proceed with your order as normal

Q. Do I have to print a minimum quantity of tickets?
A. No. But there is a set price of $25.00 for 150 tickets or less.

Q. Is there a set up charge for General Admission tickets?
A. No.

Q. Is there a set up charge for Reserved tickets? (reserved tickets have assigned seats. E.G. Row A Seat 1, Row A Seat 2 etc etc)
A. Yes. There is a one-time charge of $100.00 for reserved seating. If you're a venue that has multiple events with the same seating manifest, you would only pay this fee once.

Make sure you check the 'NEW SEATING CHART' box if we don't have your manifest on file. If you're a previous customer and we already have your manifest on file, select 'PREVIOUSLY LAID OUT CHART - NO CHARGE'

Q. If I want to print 500 tickets, can I get 250 General Admission tickets in Red and 250 VIP tickets in Blue?
A. Yes, and there is NO additional charge!

Q. Can I see a proof before I pay for my order?
A. Yes!!! If you use our new ticket design tool.

Q. Is every ticket numbered?
A. Yes. We have unique serial numbers in two locations on the back of the tickets -- one on the stub and one on the body. We can also print any series of customer requested ticket numbers on the front of the tickets.

Q. What anti-counterfeiting, security features do your tickets have?

• Tamper Proof Design
• Serial Numbers
• UV/Black Light Ink
• Coin Rub Ink
• Bar Code Security (optional)
• Hologram
• Sequential Numbering

Q. How are the tickets shipped? Are they in a book?
A. No. The tickets are individually cut and usually shipped in stacks of 100. However, the size of each stack is determined by the total number of tickets you order. We don't need to put them in books as each ticket is numbered and it's easy to keep inventory and determine which tickets have been sold/distributed.

Q. Do you sell the handheld blacklights to help verify the tickets we take at the door?
A. Yes, for only $12.50. You can order online.

Q. Do you sell Tyvek Wristbands?
A. Yes. Only $12.50 for a box of 500. You can order them here

Q. Is there a disclaimer printed on the back of the tickets?
A. Yes. You can read it here. Click on the image below to view the back of our tickets and the many security features.

Q. What does the Spanish disclaimer look like?
A. You can read it here. Click on the image below to view the back of our Spanish tickets and the many security features.

Q. How do I know someone won't try and duplicate my tickets?
A. Each order is individually processed by a live human being and serial numbered. An order can never be duplicated exactly, but it's your responsibility to confirm every ticket is valid and not counterfeit by double checking the serial number on the back of the ticket. Only the individual who placed the original order can request a reprint, or print additional tickets.

Q. Do you print raffle tickets?
A. Yes! Our tickets are perforated, and both the stub and the body are numbered, so they could be used as raffle tickets, even though they don't look like your 'typical' raffle ticket. (view sample) - We also sell standard double-roll raffle tickets. They are available in 3 colors (red, white and blue). Click here to order roll raffle tickets.

Q. I print tickets regularly. Can I store my design?
A. Yes. Once you've created an account and paid for your order, you can go back to your order history at any time and use a previous order as the template for a new order.

Q. Can I print a logo or a graphic on the front of the ticket?
A. Yes you can! Adding a logo will require an additional $30 charge, as well as 1 additional day to print and ship your order. Your logo must be a simple black and white image, without shading, and should be emailed to ticketprinting@ticketalternative.com. Ideally, you should submit it as a monochrome .PCX file, but you can also submit it as a .JPG or .GIF. To test, first GREYSCALE your image, then reduce it to 2 colors. If you are using our new ticket design tool make sure you leave enough room on either the body or the stub (or both) where you'd like your image placed. (view sample) We will then email you a proof of the ticket for you to approve before we begin printing.

Q. Can I print a logo/art/text on the back of the ticket?
A. No. Our stock is pre-printed and therefore we don't offer printing on the rear of our tickets.

Q. Can I UPLOAD a logo or a graphic to print on the front of the ticket?
A. No. When designing your ticket leave enough room for your logo and then email it to us.

Q. To what should my screen resolution be set to use the ticket design tool?
A. Your screen resolution should be set to 1024x768. You'll find this under Control Panel>Display>Settings If you need help setting this up, just give us a call. You may also need to minimize any Google or Yahoo toolbars.

9:00am - 6:00pm EST Monday to Thursday

9:00am - 5:30pm EST on Friday.

We're closed Saturday and Sunday

We are also closed on holidays. For a complete list click here

If you need to speak to Federal Express you can reach them by calling 1-800-463-3339 or 1-800-GO-FEDEX. You can visit them online at www.fedex.com

Tickets ship from Atlanta, GA. 30309

FedEx First Overnight
Next-business-day delivery by 8, 8:30, 9 or 10 a.m., depending on destination ZIP code.

FedEx Priority Overnight
Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. to some areas.

FedEx Standard Overnight
Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to some areas.

FedEx 2Day
By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).

FedEx Express Saver
Delivery to businesses by 4:30 p.m. and to residences by 7 p.m., in 3 business days.

FedEx Ground Home Delivery
Delivery time depends on region package is being shipped to. Please click here to see map of scheduled delivery times. (Note: no packages will deliver on Sundays or Mondays.)

FedEx Ground (Ground service to businesses ONLY)
Delivery time depends on region package is being shipped to. Please click here to see map of scheduled delivery times. (Note: no packages will deliver on Saturdays or Sundays.)

• Use our new online design tool.
• Create an account to store your information
• Layout your ticket and view an exact proof online
• Submit your order and we'll send you your tickets!

Tickets are 5 1/2" long x 2" wide, printed on 4 color, approx 90lb stock and feature

• Tamper Proof Design
• 2 Part with Perforated Stub
• Serial Numbers
• UV/Blacklight Ink
• Coin Rub Ink
• Bar Code Security
• Hologram
• Sequential Numbering
• Your black/white logo on the front of the ticket

To qualify for same day shipping order must be paid for by 2pm EST

• No set up fee for General Admission events
• One time set up fee for reserved / assigned seating events. This charged will be waived on your future printing orders if you use exactly the same layout: $100.00

We accept:
Visa, MasterCard, American Express, Discover

Orders must be paid for 2:00PM EST to qualify for same day shipping.

Click here to use our new design tool.

All Sales Are Final